We always endeavour to provide the best service and products for our customers, however, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we can rectify things as soon as possible, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure that everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order we can rectify any problems promptly.

You can either call me on 01480 477200 or 07713 090125 or write to me at: The Kitchen Magician Ltd, The Conservatory Village, Little Paxton, Cambs PE19 6EN or email me at This email address is being protected from spambots. You need JavaScript enabled to view it. and I will aim to respond within 5 working days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to our satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0333 241 3209.